ILC helps vendors required to comply with New York's Local Law 73 implement their plans to provide language assistance services to individuals with limited English proficiency.
We help you:
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determine the primary language of limited English proficient individuals
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provide language assistance services to individuals with limited English proficiency
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inform individuals of their right to free language assistance services in their primary language
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make sure signs in all the covered languages are posted in the public areas informing visitors of the availability of free language assistance, including where and how to get an interpreter
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provide prompt language assistance services in all interactions with the client seeking or receiving services, whether in person or by phone
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provide oral and/or written translation of applications or forms required by state or federal authorities
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certify that individuals with limited English proficiency had their applications or forms translated and completed by an interpreter
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screen bilingual and interpreter personnel and ensure that they are providing appropriate language assistance
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ensure that documents are translated accurately and disseminated properly
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provide annual training for agencies’ bilingual personnel
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language instruction for agencies’ staff
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for more information, call us or e-mail your questions today!
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